Booking Conditions

Please read these Booking Conditions carefully as they incorporate the basis upon which bookings are accepted by Jalpak International Oceania Pty Ltd, trading as Jalpak.

Changes in prices and itineraries: All prices are in Australian dollars except where noted. Prices are correct at time of printing and subject to limited availability. Prices are based on tariffs as at 01 Jul 2008.
If we have to change your booking or part of it for reasons beyond our control, we will notify you. If the change or changes result in your holiday costing more or otherwise being materially different from the contemplated prior to the change or changes being affected and in respect of which we have already accepted your deposit or balance payment, you have the right to ask for a rearrangement or to withdraw from the holiday and monies already paid will be refunded less any charges levied by suppliers.

Goods and Services Tax (GST): All prices are inclusive of Australian GST where applicable.

Security deposits and final payments:

• A non-refundable security deposit of $220 per person for air and land package or $110 per person for land only booking is payable within 7 days of confirmation of your reservation. You will be notified at the time of your reservation if any additional deposit requirements apply.
• Full payment of your holiday is required at least 50 days prior to departure. If for any reason your balance is not received by Jalpak by the due date, we reserve the right to treat your booking as cancelled and to apply the appropriate cancellation charges.
• Additional credit card fee apply.

Cancellations and refunds : If you cancel or terminate your holiday we will charge a cancellation fee. The price of your holiday is not guaranteed until full payment is received by Jalpak.

• Prior to final payment: There will be no refund of your security deposit or any additional supplier deposit, where applicable.
• After final payment: There will be no refund of security deposit plus fees may be charged by hotels and ground operators up to 100% of the cost.
• Document reissue fees: After documents have been issued, a fee of $30 per booking will be charged by Jalpak in addition to any charges levied by hotels, ground operators. A document reissue means a change to an existing booking and not a transfer to another package wherein cancellation fees may apply.
• Refunds: No refund is available for cancellations after holiday package has commenced or in respect of any tours, accommodation, meals or any other services not utilized.

Land only service fee: Service fee of $30 will be charged for land only bookings of one night only accommodation or one day land arrangement.

Product descriptions: Descriptions featured are based on current hotel guide and information provided by hotels and suppliers. Any facilities shown as included are subject to change at any time.

Maps and photographs: Maps are shown for general information and may not necessarily reflect actual routings, locations or services provided. Photographs show places in the geographic areas, but are not necessarily included in the holiday. Hotel room photographs may not specific to the actual room occupied.

Travel insurance: We strongly recommend that at the time of booking, you purchase a comprehensive travel insurance policy of your choice.

Health and immigration: You should familiarize yourself with any health or visa requirements that may be applicable in the areas you intend visiting. You are responsible for all exit, entry, health and other documents required by laws, regulations, orders, demands or requirements of the countries visited or transited. Each person shall carry a valid passport (with at least six months validity) at all times.

Kindly note that passport and visa requirements are your responsibility. Jalpak cannot accept responsibility for your failure to ensure that you have correct travel information.

Travel and accommodation: Jalpak is not itself a carrier, hotelier or car hire operator. The flights, cruises, rail and coach journeys, other travel and hotel accommodation, car hire and any other components included in your holiday are provided by reputable carriers and hoteliers on their own conditions. It is important to note, therefore, that all bookings with Jalpak are subject to the terms and conditions and limitations of liability imposed by the various service providers involved in your travel booking, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage.

Our responsibility: We always do our best to make sure your arrangements are satisfactory and we accept liability for, but only to the extent of, any loss or damage sustained by you as a result of our negligence or that of our employees. The standard of accommodation and other services are based on various factors, which are generally accepted as indicative of a certain class, however, we do not guarantee the standard, class, or fitness for purpose of that accommodation or service.

Jalpak does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of any service providers in connection with your holiday pursuant to a contract between them and yourselves (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over whom we have no direct or exclusive control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control including, but not limited to war, civil disturbance, fire, floods, acts of God, acts of Government or of any other authorities, accident to our failure of machinery or equipment or industrial action.