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Terms and Conditions

Please read the booking conditions carefully as they incorporate the basis upon which bookings are accepted by JTB Australia Pty Ltd. (“JTB”).

Changes in Prices and Itineraries
Prices are based on tariffs current as of 1st May 2020. In this time of escalating prices and economic instability, it is impossible to predict accurately fluctuations in exchange rates or increases to the cost elements of tours. JTB does not have control of airfares, fuel, airport and airlines taxes and surcharges, hotel rates and other service provider’s tariffs. In the event of such fluctuations or increases affecting the prices which JTB pay for transportation, hotel accommodation and other services, we reserve the right to adjust our prices as may be necessary at any time up to and including the day that final payment is made.

If we are forced to change your booking or part of your booking for any reason beyond our control, we reserve the right to vary your itinerary and will endeavour to give you notice thereof. In the event that any one change or series of changes to your itinerary demonstrates that your tour has thereby become materially different from the contemplated prior to the changes being effected and in respect of, we have accepted your deposit or full payment, you have the right to ask for a rearrangement or to withdraw from the tour and all monies will be refunded less any charges levied by suppliers.

It is essential you check with your booking agent whether any such changes have occurred in your tour before you complete your final payment. In the unlikely event that we have to cancel your tour because of events outside our control, we will, if we are able to, offer you an alternative tour of similar standard. If you do not accept this alternative tour, we will refund in full any monies already paid.

Deposit Payments
A non-refundable deposit of 30% of the total package price (non refundable) is payable within 7 days of confirmation. The balance must reach JTB no later than 90 days prior to departure. If for any reason the deposit or the final balance is not received by us on the due date, we reserve the right to treat your booking as cancelled and apply the appropriate cancellation charges. The deposit will be forfeited. Depending on the property, different deposit requirements will apply. You will be advised of these conditions at time of quotation/booking.

Should you or a member of your party cancel your booking or any part of your booking, you must advise your booking agent in writing. The letter must be signed by the person who made the original booking.
The following cancellations fees will apply.
Until 91+ days prior: 30% (loss of deposit) plus supplier charges
From 90-61 days prior: 50% plus supplier charges
From 60-31 days prior: 75% plus supplier charges
From 30 days prior: 100%

Amendments and Re-booking Fees
After deposit has been received, amendment or rebooking fees of $45.00 per file per amendment shall apply. In addition airlines or our service providers may also charge a fee.

Late Bookings
A late booking fee of $55.00 per file will apply to package bookings requested within 7 days of departure.

To the full extent permitted by law, no refund is available after the travel has commenced, in respect of any tours, accommodation, meals or any services not utilised.

Travel Insurance
We strongly recommend that at the time of booking you purchase travel insurance.

Health and Immigration
Passengers should familiarise themselves with any health or visa requirements that may apply to the areas they intend visiting. Passengers shall be responsible for all entry, exit, health and other documents required by law, regulations, orders, demands or requirements of countries being visited or transited. Each passenger shall carry a valid passport at all times. Visas are the responsibility of the passenger and JTB is not liable for any loss or expense due to a passenger’s failure to comply with the above.

The free baggage allowance for the international travel varies with airlines. Excess baggage charges are the responsibility of the passenger.

Pre-departure Contact
It is essential to ensure that you advise your booking agent of a 24 hour contact number.

Travel and Accommodation
It is important to note that all bookings with JTB are subject to the terms and conditions and limitations of liability imposed by airlines, coach operators, hoteliers, and other service providers, including but not limited to shipping, rail, car hire and restaurants, whose services we utilise. Some of which limit or exclude liability in respect to death, personal injury, delay and loss or damage to baggage and JTB’s liability is excluded or limited accordingly.

Not Included in the Tour Price
Interstate and intrastate passengers are responsible for the cost of their own travel arrangements from their hometown to and from their choice of the international departure city. The price of any accommodation in Australia, passport, and visa costs where applicable, are not included in the tour price, nor are items of a personal nature such as laundry, taxis, telephone calls, excess baggage charges, insurance, porterage, drinks, meals and room service, unless specified.

Airfare Conditions
Airfare conditions vary with airlines. Some fares have special requirements and payment deadlines. Please check these with your booking agent.

Booking Arrangements
All booking arrangements must be made through JTB or your local AFTA or licensed travel agent. The person affecting the booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking. The contract will be governed by and subject to the booking conditions and to the general information unless stated otherwise in writing and with the authority of JTB all communications will be sent to your agent. Your agent upon receipt of any tour monies, shall hold such monies for each and every person named in the booking until the booking is confirmed. At which time those monies shall be paid to JTB within 7 days as a deposit.

Liability of JTB
JTB shall assume liability incurred by the client due to wilful or negligent acts on the part of JTB or its agent in charge of the tour arrangements during the course of the travel. Subject to the matters set out below, all warranties and conditions implied by statute or generally at law are excluded to the maximum extent of the law.
Neither JTB nor its agents make any representation or undertaking as to the services provided by JTB except as set out in this document.
If the services supplied by JTB are supplied subject to the prescribed warranties and conditions of the Trade Practices Act (the “Act”) or similar legislation and the Act or similar legislation prohibits the extent to which JTB can exclude, restrict or modify the application of the Act or its liability for breach of those warranties or conditions, JTB’s liability for breach of any such condition or warranty will be limited, if such a limitation is permitted under Section 68A at JTB’s option to:

Supply the services again or
Pay for the cost of having the services supplied again. JTB shall not be liable for damages incurred by the client owing to the reasons listed herein under and those similar thereto
Natural disaster, war disturbances, acts of terror, uprisings and alternation or cancellation of the tour itinerary due to such causes;
Accidents of fire related to transportation, accommodation facilities, and alteration or cancellation of the tour itinerary due to such causes;
Orders of either Japanese or foreign government officials, immigration regulations, isolation as the result of infectious disease and alteration or cancellation of the tour itinerary due to such causes;
Accidents occurring during the passengers free activities;
Food poisoning;
Delays and stoppages, alterations of schedule on route in relation to transportation facilities, and alterations or cancellation of the tour itinerary due to such causes;
Any liability will be reduced proportionately by the extent to which the willful or negligent act or omission on the part of the client caused or contributed to the liability, loss, expense or other similar cost; and
Any case that is beyond the control of JTB and/or the agent in charge of the arrangements;
Law of Contract
The contract is governed in all respects by the law of the state of NSW and any legal action arising under the contract shall be litigated in the appropriate court, having jurisdiction in that state. By making any payment towards a booking, the passenger has agreed to the conditions set out in this brochure. JTB has the right to change or cancel the programme if necessary.

Reservations: 1300 739 330 –

JTB Australia Pty Ltd
JTB are members of AFTA, IATA and ATAS.
ABN 99 003 218 728


ATAS 10896
Level 18, Town Hall House,
456 Kent Street,
Sydney NSW 2000
Phone: 1300 739 330
Fax: (02) 9510-0497
Email: (All retail enquiries)


ATAS 10896
PO Box 139, Flinders Lane VIC 8009
Phone: 1300 739 330
Fax: (03) 8623-0010
Email: (All Travel Agents enquiries)